FAQs
All prices are in UAE dirhams (AED).
How do I place an order?
Simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the easy steps to enter your shipping details and payment information to complete your purchase.
I just placed an order, when will it ship?We try our best to ship items as fast as we can. Please allow 1-2 days time for your order to be delivered.
Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after 1 business day please email us at support@olaless.com.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order in real-time through our website or the carrier's tracking system.
Are there any additional fees beyond the product price?
Our product prices include all applicable taxes. However, shipping fees may apply based on your location. Any additional fees will be clearly communicated during the checkout process.
Can I modify or cancel my order after placing it?
Unfortunately, once an order is placed, we begin processing it immediately to ensure swift delivery. Therefore, modifications or cancellations are not always possible. Please contact our customer support for assistance.
Is it safe to shop on your website?
Yes, shopping with us is completely safe. We use industry-standard encryption protocols to protect your personal and financial information. Your privacy and security are our top priorities.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, Apple pay, and other secure payment gateways. You can select your preferred payment option during the checkout process.
What is your return policy?
We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within [7] days of receiving it. Please visit our Return Policy page for detailed instructions on how to initiate a return.
I have entered an incorrect address what do I do now?If you have miss spelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@olaless.com
If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How can I stay updated on promotions and new arrivals?
To stay informed about our latest promotions, new arrivals, and exclusive offers, subscribe to our newsletter and follow us on social media. You can find subscription options on our homepage.
I have a question that wasn't answered, can you please help?Absolutely! We are here to help you make your home beautiful! Please send us an email to support@olaless.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, If you have any other questions or concerns, please don't hesitate to contact us. We're here to make your shopping experience as enjoyable as possible! thanks.